📝 Contact Us First

If you receive a defective item, please contact us at sawittree.kankaews@gmail.com with the product details and a description of the defect.

Our support team will promptly assist you with the replacement process.

⏱️ 7-Day Reporting Window

If an item is received damaged or faulty, please notify us within 7 days of receipt.

Once we've verified the issue, we'll arrange for a refund or replacement to be shipped to you.

🔄 Refund & Replacement Policy

Please note: we offer refunds within 7 days of receipt, as well as replacements for damaged or faulty items.

This ensures you receive a fully functional product quickly and efficiently.

📅 Warranty Periods

For items that become faulty within the warranty period from the date of purchase, we'll arrange for a new item to be shipped once the faulty item is received.

• Standard Products: 1 year warranty
• Wired Buzzers: 2 years warranty

📦 Processing Time

We strive to process replacements promptly to minimize any inconvenience.

You can expect your refund or replacement within 7 business days after we receive the faulty item.

💬 Need Help?

If you have any further questions or need assistance regarding a replacement, please don't hesitate to reach out.

We're here to address your concerns and make sure you're happy with our products and service.